Question 1

What is TrackLogy?

Accepted Answer

TrackLogy is a post-purchase shipment tracking SaaS platform. It helps ecommerce brands track shipments across supported carriers, send branded notifications to customers, customize email templates, and improve the delivery experience.

Question 2

Who is TrackLogy for?

Accepted Answer

TrackLogy is built for ecommerce brands of all sizes — from growing D2C startups to global enterprise operations. If you ship products and want to improve your post-purchase experience, TrackLogy is for you.

Question 3

How does TrackLogy differ from basic carrier tracking?

Accepted Answer

Carrier tracking gives you raw data from one carrier at a time, in inconsistent formats, with no branding or notification features. TrackLogy normalizes tracking data from supported carriers, adds your branding, sends automated notifications, and provides analytics from one platform.

Question 4

Is TrackLogy cloud-based?

Accepted Answer

Yes. TrackLogy is a fully cloud-hosted SaaS platform. There is nothing to install or maintain. You access everything through our web dashboard or API.

Question 5

How many carriers does TrackLogy support?

Accepted Answer

TrackLogy's provider count is loaded from the active carrier database. It includes major global carriers and regional or last-mile providers configured in the platform.

Question 6

How does carrier auto-detection work?

Accepted Answer

Our algorithm identifies the carrier from the structure and format of tracking numbers. In most cases, auto-detection is accurate without any manual configuration.

Question 7

How often is tracking information updated?

Accepted Answer

For a valid tracking number, TrackLogy can usually return a shipment status through the API in about two minutes, depending on carrier response time and data availability.

Question 8

Do you support return / reverse logistics tracking?

Accepted Answer

Yes. TrackLogy supports return tracking, including status updates for the reverse logistics journey and automated notifications to customers at each return milestone.

Question 9

What notification channels does TrackLogy support?

Accepted Answer

TrackLogy supports Email, SMS, and WhatsApp notifications. You can configure rules for which channels are used for which shipment events.

Question 10

Can customers manage their notification preferences?

Accepted Answer

Yes. TrackLogy includes a customer notification preference center. Customers can opt in or out of specific notification types and channels.

Question 11

Can I customize the notification templates?

Accepted Answer

Yes. Notification templates are fully customizable with your branding, logo, custom messaging, and dynamic variables like customer name, tracking number, and order details.

Question 12

How do I prevent notification fatigue?

Accepted Answer

Our notification engine is designed to avoid over-notifying. You configure rules to send only the notifications that matter, and customers can set their own preferences. We recommend focusing on key milestones: shipped, out today, and delivered.

Question 13

What is a branded tracking page?

Accepted Answer

A branded tracking page is a custom-designed tracking experience hosted on your own domain (e.g., track.yourstore.com) that shows customers their shipment status with your branding — instead of sending them to the carrier's generic tracking page.

Question 14

Can I add product recommendations on the tracking page?

Accepted Answer

Yes. Our tracking page builder includes product recommendation widgets. You can surface relevant products based on the customer's current order.

Question 15

Does the tracking page work on mobile?

Accepted Answer

Yes. All TrackLogy branded tracking pages are mobile-optimized and responsive by default.

Question 16

Which ecommerce platforms does TrackLogy integrate with?

Accepted Answer

TrackLogy has native integrations with Shopify, WooCommerce, Magento, BigCommerce, Wix, and Squarespace. We also offer a REST API for custom integrations.

Question 17

Do I need a developer to set up TrackLogy?

Accepted Answer

No. Our Shopify and WooCommerce integrations require no coding. For other platforms, our guided setup flows and clear documentation make installation straightforward for non-technical users.

Question 18

Do you have a REST API?

Accepted Answer

Yes. TrackLogy has a comprehensive REST API with full documentation. We also support real-time webhooks for all shipment events.

Question 19

Is there a free plan?

Accepted Answer

Yes. Our Starter plan is free forever and includes up to 500 shipments per month. No credit card required.

Question 20

Is there a free trial for paid plans?

Accepted Answer

Yes. All paid plans include a 14-day free trial with full access to all features. No credit card required to start the trial.

Question 21

Can I change plans at any time?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel your plan at any time. Upgrades take effect immediately; downgrades take effect at the next billing cycle.

Question 22

What happens if I exceed my shipment limit?

Accepted Answer

We'll notify you when you're approaching your limit. You can upgrade to a higher plan or purchase additional shipment packs. Your tracking will never be interrupted.

Frequently Asked Questions

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Frequently Asked Questions

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